VALERIE SAINT MARTIN BOOKING POLICY

Refund Policy for Booking Harp Lessons​:

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Cancellation and Rescheduling:

• Clients may cancel or reschedule their harp lessons up to 24 hours before the scheduled time without any penalty.

• Cancellations made less than 24 hours before the lesson time will not be eligible for a refund.

 

Refunds:

• If a lesson is canceled by the client more than 24 hours in advance, a full refund will be issued.

• No refunds will be provided for cancellations made less than 24 hours before the scheduled lesson.

• In the event that I need to cancel a lesson, clients will be offered the option to reschedule or receive a full refund.

 

No-Shows:

• Clients who do not show up for their scheduled lesson without prior notice will not be eligible for a refund.          

Package Lessons:

• Refunds for unused lessons in a package will be provided if the package is canceled at least 24 hours before the next scheduled lesson.

• Refunds will be calculated based on the number of completed lessons, charged at the full individual lesson price instead of the discounted package rate.

• For example, if you purchased a package of 10 lessons at a discounted rate but used 3 lessons before requesting a refund, the refund will deduct the full price of those 3 lessons.

 

Note on Exceptions:

• The 24-hour cancellation and rescheduling rule applies to all lessons unless otherwise agreed upon in advance. In cases of unforeseen or exceptional circumstances, exceptions may be made at my discretion.

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Free Harp Intro Lesson Booking Policy:

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Cancellations and rescheduling:

• Clients may cancel or reschedule their free harp introductory lesson up to 24 hours before the scheduled time.

No-Show Policy:

• Clients who fail to attend their scheduled free lesson without prior notice will not be eligible to book another complimentary session.