VALERIE SAINT MARTINÂ RETURN AND REFUND POLICY
Refund Policy for CDs:
​
Returns:
-
You may return a CD(s) within 14 days of receipt for a refund or exchange.
-
CDs must be in their original condition, packaging, and unopened.
Refunds:
-
Once I receive the returned CD(s) and verify their condition, I will process your refund.
-
Refunds will be issued to the original payment method used for the purchase.
-
Please allow 20 days for the refund to be processed and appear in your account.
Shipping Costs:
-
Customers are responsible for return shipping costs unless the CDs received were damaged or defective.
Exchanges:
-
If you wish to exchange a CD(s), please return the original CD(s) following the return process and place a new order for the desired CD(s).
Non-Returnable Items:
-
Custom or personalized CDs, such as hand-signed CDs, are not eligible for return or refund unless they arrive damaged or defective.
-
Free CDs offered through the free-plus-shipping promotion are non-refundable and cannot be returned or exchanged.
Damaged or Defective Items:
-
If you receive a damaged or defective CD, please contact me within 14 days of receipt with a description and photo of the damage or defect.
-
I will provide instructions for returning the CD and will offer a replacement or full refund.
Refund and Return Policy for Free-Plus-Shipping CDs:
​
Please note the following regarding CDs offered through the free-plus-shipping promotion:
-
All sales are final. Free CDs offered through this promotion are non-refundable and cannot be returned or exchanged.
Mug Return Policy (Made-to-Order):
-
Mugs are made to order and are non-returnable or exchangeable for another size, model, or color unless damaged or defective.
-
If your mug arrives damaged or defective, you are entitled to a replacement or refund.
-
To proceed, please contact me within 30 days of the mug’s delivery with a description and photo of the issue.
-
No refund or replacement will be accepted after 30 days past the delivery date.
Important Notes:
-
Time Frames: Time frames for returns and refunds vary by product type:
-
CDs: 14 days from receipt.
-
Mugs: 30 days from delivery.
-
Free CDs: Non-refundable.
-
-
Please refer to the specific product section above for details.
For Digital Products:
Please refer to my Non-Refund Policy for Digital Product Downloads.
For Harp Lesson Bookings:
Please refer to my Harp Lesson Booking Policy.