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VALERIE SAINT MARTIN RETURN AND REFUND POLICY

Refund Policy for CDs:

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Returns:

  • You may return a CD(s) within 14 days of receipt for a refund or exchange.

  • CDs must be in their original condition, packaging, and unopened.

Refunds:

  • Once I receive the returned CD(s) and verify their condition, I will process your refund.

  • Refunds will be issued to the original payment method used for the purchase.

  • Please allow 20 days for the refund to be processed and appear in your account.

Shipping Costs:

  • Customers are responsible for return shipping costs unless the CDs received were damaged or defective.

Exchanges:

  • If you wish to exchange a CD(s), please return the original CD(s) following the return process and place a new order for the desired CD(s).

Non-Returnable Items:

  • Custom or personalized CDs, such as hand-signed CDs, are not eligible for return or refund unless they arrive damaged or defective.

  • Free CDs offered through the free-plus-shipping promotion are non-refundable and cannot be returned or exchanged.

Damaged or Defective Items:

  • If you receive a damaged or defective CD, please contact me within 14 days of receipt with a description and photo of the damage or defect.

  • I will provide instructions for returning the CD and will offer a replacement or full refund.

 

Refund and Return Policy for Free-Plus-Shipping CDs:

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Please note the following regarding CDs offered through the free-plus-shipping promotion:

  • All sales are final. Free CDs offered through this promotion are non-refundable and cannot be returned or exchanged.

 

Mug Return Policy (Made-to-Order):

  • Mugs are made to order and are non-returnable or exchangeable for another size, model, or color unless damaged or defective.

  • If your mug arrives damaged or defective, you are entitled to a replacement or refund.

  • To proceed, please contact me within 30 days of the mug’s delivery with a description and photo of the issue.

  • No refund or replacement will be accepted after 30 days past the delivery date.

 

Important Notes:

  • Time Frames: Time frames for returns and refunds vary by product type:

    • CDs: 14 days from receipt.

    • Mugs: 30 days from delivery.

    • Free CDs: Non-refundable.

  • Please refer to the specific product section above for details.

 

For Digital Products:

Please refer to my Non-Refund Policy for Digital Product Downloads.

 

For Harp Lesson Bookings:

Please refer to my Harp Lesson Booking Policy.

COPYRIGHT © 2025 VALERIE SAINT MARTIN - HARPIST | OPERA SINGER | SANTA BARBARA | CA

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